I am currently working in Edline and am finding it hard to get support for small glitches or access issues. Is this common? Does anyone really know Edline? I was able to get help (visual instruction) from a co-worker who toyed with it as I did but "got it".
FORESEABLE BREAKDOWN IN COMMUNICATION
We are fortunate to have an assigned "contact" amongst our faculty for Edline assistance. Unfortunately, this person has just about the same schedule as the rest of us; causing me to assume any assistance will be on her spare time- responses will not be timely and physical/ hands-on attention will not be available (its just not possible).
INITIATIVE FOR THE GREATER GOOD
I have resigned to assign myself as the liason for my particular departement. We currently have 7 faculty in my department. I plan to read the manual front to back, develop the Edline gradebook for my class and demonstrate it as a model for my co-workers individually. In turn, we will meet our requirements of actually USING Edline and be better versed should our students need help navigating the software or faculty from other departments need assistance. The spread of knowledge is sure to follow. If anything I will volunteer to aid the assigned "contact" for Edline and provide technical demonstrations and larger meetings with all faculty.
